TERMS AND CONDITIONS

 

These terms and conditions (the “Terms and Conditions”) govern the use of https://elitemind.academy (the “Site”). This Site is owned and operated by Elite Mind Business Academy Ltd. This Site is a Training Academy and Community Membership space.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.

 

Intellectual Property
All content published and made available on our Site is the property of Elite Mind Business Academy Ltd and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

 

Age Restrictions
The minimum age to use our Site is 10 years old. By using this Site, users agree that they are over 10 years old. We do not assume any legal responsibility for false statements about age.

 

Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

• Harass or mistreat other users of our Site;
• Violate the rights of other users of our Site;
• Violate the intellectual property rights of the Site owners or any third party to the Site;
• Hack into the account of another user of the Site;
• Act in any way that could be considered fraudulent;
• Post any material that may be deemed inappropriate or offensive;
• Promotion or selling of any goods or services without prior authorisation; or
• Mallicious content with intent to damage the repuation and credibility of the company or other existing and potential users.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

 

User Contributions
Users may post the following information on our Site:

• Photos;
• Videos;
• Public comments;
• Resources; and
• Service offers.

By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.

 

Accounts
When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

 

Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

• eLearning Courses;
• Wellbeing Compass Licence;
• Books and eBooks;
• Audio content;
• Software and app downloads; and
• Affiliate partner’s products and services.

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

 

The following services are available on our Site:

• Training, Coaching and Consulting;
• Wellbeing and Mental Health support; and
• Business Development services.

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

 

Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

 

User Goods and Services
Our Site allows users to sell goods and services. We do not assume any responsibility for the goods and services users sell on our Site. We cannot guarantee the quality or accuracy of any goods and services sold by users on our Site. However, if we are made aware that a user is violating these Terms and Conditions, we reserve the right to suspend or prohibit the user from selling goods and services on our Site.

 

Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

To cancel your subscription, please follow one of these steps: 

1. Contact us at customerservice@elitemind.co.uk with the request to cancel; or
2. Visit your account profile within membership site, and click on Pause or Cancel subscription.
3. Payment failure for scheduled subscription will automatically result in account cancellation after one attempt of repeat payment within 3 days. We will notify you of any failed payments with an option to update payment settings, to prevent faulty cancelations due to payment processing faults. 

Subscriptions can be cancelled at any time, with the service access period ending by the end of the last subscription term.

 

Free Trial
We offer the following free trial of our goods and services: Certain products may have a discretionary free trial that begins when users register the account using the discount code provided, or when the complimentary account is created by the company on behalf of the user.

At the end of your free trial, the following will occur: You will be given an option to continue the service for the full fee in line with pricing and offers available at the time of subscription.

To cancel your free trial, please follow these steps: The free trial will end automatically at the end of the specified term unless the full payment fee is provided before the termination.

 

Payments
We accept the following payment methods on our Site:

• Credit Card;
• PayPal;
• Debit;
• Direct Debit;
• Cheques; and
• Direct bank transfer.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

 

Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to cancel your contract to purchase goods and services from us within 14 days without giving notice. The cancellation period:

• Will end 14 days from the date of purchase when you purchased digital content that was not supplied on a tangible medium; or
• Will end 14 days from the date of purchase when you purchased a service.

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at customerservice@elitemind.co.uk or by submitting an online form. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.

The right to cancel does not apply to:

• Goods or services, other than the supply of water, gas, electricity, or district heating, where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period;
• Custom or personalised goods;
• Goods that will deteriorate or expire rapidly;
• Services that the customer has requested for the purpose of carrying out urgent repairs or maintenance;
• Newspapers, magazines, or periodicals, except for subscriptions to such publications; and
• Accommodation, transport of goods, vehicle rental services, catering, or services related to leisure activities, if the contract includes a specific date or period of performance.

Effects of Cancellation
If you requested the performance of services begin during the cancellation period, you are required to pay us an amount which is in proportion to what has been performed until you have communicated to us your decision to cancel this contract. We will reimburse to you any amount you have paid above this proportionate payment.

If you provide express consent to the supply of digital content during the cancellation period and acknowledge that your right to cancel the contract is lost by the supply of digital content during the cancellation period, you will no longer have a right to cancel the contract.

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

 

Refunds for Services
We provide refunds for services sold on our Site as follows:

 

Refunds
Refunds for Services
We provide refunds for services sold on our Site as follows:

• We aim to provide the highest quality of service and satisfaction at all times. All our services are covered by the extended refund policy within 30 days of subscription or purchase if we fail to provide value in line with your expectations. 
• In exceptional cases the refunds can be provided beyond the minimum refund term, at the discretion of customer service. 
• All refunds will be provided through the same method as original payment, unless otherwise specified by you and authorised by financial accounts manager. 
• Refunds do not apply for third party goods and services, and you are required to follow the specific refund process for the service provider. While we attempt to ensure the high quality of standards by all third parties and external providers, we cannot be held liable for their negligence or level of quality. 

Guarantees
The following guarantees apply to our Site:

• We aim to provide the highest quality of service and satisfaction at times. All our services are covered by 100% money back guarantee, if we fail to provide value in line with your expectations. You will be required to complete a service cancellation and feedback form, which will be emailed to you upon request.

Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

 

Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

 

Limitation of Liability
Elite Mind Business Academy Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

 

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Elite Mind Business Academy Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

 

Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.

 

Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and Elite Mind Business Academy Ltd are unable to resolve any dispute through informal discussion, then you and Elite Mind Business Academy Ltd agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Elite Mind Business Academy Ltd. The costs of any mediation or arbitration will be paid by the unsuccessful party.

Notwithstanding any other provision in these Terms and Conditions, you and Elite Mind Business Academy Ltd agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

 

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

 

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

 

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

01753 597703
hello@elitemind.co.uk
20-22 Wenlock road, London, N1 7GU

 

You can also contact us through the feedback form available on our Site.